Refund policy

Digital-product refunds

Our workbooks are downloadable digital products. Because a digital copy cannot be returned after it has been opened or downloaded, purchases are final once workbook access begins. We do not offer discretionary refunds after access begins, including because you changed your mind or no longer need the workbook.

Before access begins, contact us promptly about a duplicate charge or a clearly accidental duplicate order. Any approved refund is limited to the amount actually paid for that order.

Delivery and access problems

If checkout succeeds but the workbook is not available, contact us immediately. We will first try to restore access. If we cannot provide the purchased workbook within two business days after receiving the information needed to find the order, you may choose a full refund instead. This delivery remedy applies whether or not workbook access has begun.

How refunds work

• Email support@learnwithjiyeon.com with the order email and workbook name.
• Approved refunds are returned to the original payment method; we do not issue cash, gift-card, or bank-transfer alternatives.
• We do not deduct a restocking or processing fee from an approved refund.
• Your workbook access will be disabled after a full refund, but we cannot retract copies already downloaded or saved.
• Bank and card processing times vary, so an approved refund can take several business days to appear.

Promotions and misuse

Approved refunds for discounted purchases are based on the amount actually paid. We may refuse requests that involve attempted redistribution, account sharing, fraud, or repeated misuse of the refund process, except where applicable law requires a remedy.

Your statutory rights

This policy does not limit rights that cannot be excluded under the consumer laws that apply to you, including remedies for digital content that is faulty, materially misdescribed, or not delivered.